Shipping policy

Shipping information.

1. Dispatch Time:

  • All orders will be processed and shipped within 2 business days of payment confirmation.

2. Shipping Location:

  • IOTA Aesthetics ships products from Mt Barker, South Australia, located on Peramangk land.

3. Shipping Carriers:

  • Orders will be dispatched via Sendle or Australia Post, depending on the most suitable and efficient carrier for your location.

4. Tracking Information:

  • Once your order has been shipped, you will receive a tracking number via email. This will allow you to monitor the status and location of your package during transit.

5. Approximate Postage Times:

  • Please note that the following are approximate postage times from the date of dispatch:

    • Standard Shipping (2-14 days): $5 Australia-wide

    • Express Shipping: $12 Australia-wide

      • Within South Australia: 1-2 business days

      • Interstate (Australia-wide): 1-3 business days

      • Remote Areas: Please allow additional time for delivery

6. International Shipping:

  • For international shipping please contact Lucy directly at lucy@iotaaesthetics.com.au She will give you options and a quote based on quantity and location.

7. Shipping Costs:

  • Shipping costs are calculated at checkout based on the delivery location and the selected shipping option:

    • Standard Shipping: $5 Australia-wide

    • Express Shipping: $12 Australia-wide

8. Delays and Force Majeure:

  • IOTA Aesthetics is not responsible for any delays in shipping caused by unforeseen circumstances, including but not limited to extreme weather conditions, natural disasters, or other force majeure events.

9. Lost or Stolen Packages:

  • IOTA Aesthetics is not responsible for lost or stolen packages. Once a package is marked as delivered by the carrier, the responsibility shifts to the customer.

10. Address Accuracy:

  • Customers are responsible for providing accurate shipping information. IOTA Aesthetics is not responsible for undelivered packages due to incorrect or incomplete addresses.

11. Contact Information:

  • For any shipping-related inquiries or concerns, please contact Lucy at lucy@iotaaesthetics.com.au.