Refund policy

Returns and refund policy.

 

Thank you for choosing IOTA Aesthetics for your beauty needs. I strive to provide high-quality products to enhance your aesthetic experience. Please review my Returns Policy before applying for a return/refund.

1. Returns Eligibility:

- I accept returns only for faulty products. I do not offer returns or exchanges for change of mind or dissatisfaction with the product.

2. Faulty Products:

- If you receive a Brow Fix - Brow Gel that is faulty or damaged, please contact me within 14 days from the date of delivery.

- To initiate the returns process, please email Lucy at lucy@iotaaesthetics.com.au with your order number and a clear description of the fault or damage.

3. Detachable Brush Information:

- The brush included with the Brow Fix - Brow Gel is intentionally detachable for easy cleaning. Please note that removing the brush is part of the product design and is not considered a fault.

4. Return Process:

- When reporting a faulty product, I will guide you through the returns process.

- If the return is approved, I will provide you with instructions on how to return the product.

5. Return Shipping:

- Customers are responsible for the cost of return shipping unless otherwise specified by IOTA Aesthetics. This cost will be refunded to you if in fact the item is faulty.

- I recommend using a trackable shipping service to ensure the safe return of the product.

6. Refund or Replacement:

- Upon receiving the returned product, I will inspect it to verify the reported fault.

- If the fault is confirmed, customers may choose between a refund or a replacement product.

7. Timeframe:

- Please note that the returns process, from initiation to resolution, may take up to 30 business days.

8. Contact Information:

- For all returns and inquiries, please contact Lucy at lucy@iotaaesthetics.com.au

Thank you for your understanding and cooperation. I appreciate your trust in IOTA Aesthetics, and I am committed to providing you with the best products and customer service.