SHIPPING and RETURNS

Shipping information.

1. Dispatch Time:

-All orders will be processed and shipped within 2 business days of payment confirmation.

2. Shipping Location:

-IOTA Aesthetics ships products from Mt Barker, South Australia, located on Peramangk land.

3. Shipping Carriers:

-Orders will be dispatched via Sendle or Australia Post, depending on the most suitable and efficient carrier for your location.

4. Tracking Information:

-Once your order has been shipped, you will receive a tracking number via email. This will allow you to monitor the status and location of your package during transit.

5. Approximate Postage Times:

-Please note that the following are approximate postage times from the date of dispatch:

    • Standard Shipping (2-14 days): $5 Australia-wide

    • Express Shipping: $12 Australia-wide

      • Within South Australia: 1-2 business days

      • Interstate (Australia-wide): 1-3 business days

      • Remote Areas: Please allow additional time for delivery

6. International Shipping:

-For international shipping please contact Lucy directly at lucy@iotaaesthetics.com.au She will give you options and a quote based on quantity and location.

7. Shipping Costs:

-Shipping costs are calculated at checkout based on the delivery location and the selected shipping option:

    • Standard Shipping: $5 Australia-wide

    • Express Shipping: $12 Australia-wide

8. Delays and Force Majeure:

-IOTA Aesthetics is not responsible for any delays in shipping caused by unforeseen circumstances, including but not limited to extreme weather conditions, natural disasters, or other force majeure events.

9. Lost or Stolen Packages:

-IOTA Aesthetics is not responsible for lost or stolen packages. Once a package is marked as delivered by the carrier, the responsibility shifts to the customer.

10. Address Accuracy:

-Customers are responsible for providing accurate shipping information. IOTA Aesthetics is not responsible for undelivered packages due to incorrect or incomplete addresses.

11. Contact Information:

-For any shipping-related inquiries or concerns, please contact Lucy at lucy@iotaaesthetics.com.au.

Returns and refund policy.

 

Thank you for choosing IOTA Aesthetics for your beauty needs. I strive to provide high-quality products to enhance your aesthetic experience. Please review my Returns Policy before applying for a return/refund.

1. Returns Eligibility:

- I accept returns only for faulty products. I do not offer returns or exchanges for change of mind or dissatisfaction with the product.

2. Faulty Products:

- If you receive a Brow Fix - Brow Gel that is faulty or damaged, please contact me within 14 days from the date of delivery.

- To initiate the returns process, please email Lucy at lucy@iotaaesthetics.com.au with your order number and a clear description of the fault or damage.

3. Detachable Brush Information:

- The brush included with the Brow Fix - Brow Gel is intentionally detachable for easy cleaning. Please note that removing the brush is part of the product design and is not considered a fault.

4. Return Process:

- When reporting a faulty product, I will guide you through the returns process.

- If the return is approved, I will provide you with instructions on how to return the product.

5. Return Shipping:

- Customers are responsible for the cost of return shipping unless otherwise specified by IOTA Aesthetics. This cost will be refunded to you if in fact the item is faulty.

- I recommend using a trackable shipping service to ensure the safe return of the product.

6. Refund or Replacement:

- Upon receiving the returned product, I will inspect it to verify the reported fault.

- If the fault is confirmed, customers may choose between a refund or a replacement product.

7. Timeframe:

- Please note that the returns process, from initiation to resolution, may take up to 30 business days.

8. Contact Information:

- For all returns and inquiries, please contact Lucy at lucy@iotaaesthetics.com.au

Thank you for your understanding and cooperation. I appreciate your trust in IOTA Aesthetics, and I am committed to providing you with the best products and customer service.